• Customer Care
    Do you have a brick-and-mortar store?

    No. PAIRE Los Angeles is an online destination that strives to serve customers far and wide. However, our brand can be found at select retail stores across the country. Please check our Stockists section to see where you can find our clothing in person.

    What payment methods do you accept?

    We take Visa, Mastercard, American Express, Dicover, JCB, Diners Club and Apple Pay. We also accept Paypal Express for your convenience.

    What is QUADPAY?

    QUADPAY is a new service on our website that allows you greater payment flexibility. QUADPAY allows you to pay for your purchase in four interest-free payments over six weeks.

    To use QUADPAY, select the QUADPAY option once you get to payments during checkout. Once you hit "Complete Order," the site will automatically redirect you to a QUADPAY portal so that you can complete the payment information seamlessly. And that's it! 

    How do I reach Customer Service?

    The best way to get in touch with us is to contact us at help@pairela.com.

    Want to send us snail mail?

    Our address is:

    PAIRE
    12411 Industrial Avenue South
    South Gate, California, 90280

    Please note that this address should NOT be used for order returns.

  • Returns & Exchanges
    What is your return policy? (DOMESTIC ORDERS)

    We accept returns within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit or gift cards can only be refunded in store credit or gift cards.

    To be eligible for a refund in the full amount of the purchase price, returned items must be in its original, unworn and undamaged condition with all tags attached.

    Exchanges and returns for U.S. based orders are free. Shipping and handling fees are non-refundable.

    Items marked as FINAL SALE is not eligible for returns.

    IMPORTANT: Please note that due to current high volumes, it can take up to 14 days for us to process refunds once your return is received at our fulfillment warehouse. If you have any questions regarding the status of your return, please email us at help@pairela.com.

    How to I start a return?

    To start your return, please visit pairela.returnly.com.

    Please follow the instructions and you will be emailed a return label. Using the label, please pack up the item(s) you wish to return in a secure box. We highly recommend that you reuse the original box your order came in.

    Once your return is received, inspected and processed at our facility, your refund will be issued and an automatic notification will be emailed to you.

    How do I start an exchange?

    To start your return, please visit pairela.returnly.com and follow the instructions on the screen. You will be prompted to select your new item for exchange.

    Exchange orders are shipped immediately- even before we receive your original order.

    What is your return policy? (International Orders)

    Please note that our return process is different for international orders. At this time, we are not able to provide complimentary return labels for international orders. However, we are happy to accept returns within 30 days of your original purchase date.

    If you wish to return your order, please email us at help@pairela.com.

    Returns should be sent to the below address, packaged in a secure box (we highly recommend that you reuse the original box your order came in).

    MasonHub C/O PAIRE
    8595 Miliken Ave B102
    Rancho Cucamonga, CA 91730

    To be eligible for a refund, returned item(s) must be in its original, unworn and undamaged condition with all tags attached.

    Will I receive a full refund?

    If your item(s) are returned within the 30-day period following your original purchase date, you are eligible for a full refund. Shipping and handling fees are non-refundable.

    Please note that returned items must be in their original, unworn and undamaged condition with all tags attached. Items that have smudges, make-up stains, or excessive hair or dust are considered damaged.

    Please note that we are not liable for any damages caused by inadequate packaging by you. If you choose to return your item using your own labels, please note this is at your own risk, because we will not be able to track your shipment. Items that are sent this way that are lost during transit cannot be refunded.

    Late Returns

    Any item returned more than 30 days after receipt is not eligible for refund.

    What is an "Instant Credit"?

    After you move through the return steps online, you may be offered a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase without having to wait for your return refund. Your new purchase would ship right away.

    IMPORTANT: If you do not use the credit your original payment method will be refunded as usual.

    How do I use “Instant Credit”?

    You'll use your Instant Credit code at checkout, similar to a gift card. The Instant Credit amount will be for the amount of the items being returned. If you use your Instant Credit and the price of the new order is less than your Instant Credit amount, you will be refunded the remaining amount to your original payment method.

    How do I return or exchange a gift?

    Visit pairela.returnly.com and click the “returning a gift” link below the email entry box. You’ll be guided through the exchange process and receive a return shipping label, and an order confirmation for your new replacement order (if you are doing an exchange).

  • Shipping
    What is your shipping policy?

    We charge a flat $5 shipping & handling fee for all Standard orders. Return shipping and exchange shipping is complimentary.

    How soon after placing my order should I expect my package?

    Standard Shipping: $5.00
    - Receive your order 5-7 business days within placing the order. Shipping & handling fee is non-refundable.

    Expedited Shipping: $25.00
    - Receive your order 2-3 business days within placing the order. Shipping & handling fee is non-refundable.

    Overnight Shipping: $35.00
    - Receive your order the next business day. Orders must be placed by 1PM EST. Shipping & handling fee is non-refundable.

    What about International Shipping?

    We are thrilled to announce that we now offer worldwide shipping.

    All international orders are sent via Fedex International Economy. We require customers to pre-pay for duties and taxes due. This means that at the time of check-out, we will pre-calculate all the necessary duties, taxes and fees applicable to your shipping destination and this will be added to the shipping fee.

    We do this so that you are not responsible for paying for the duties and taxes separately when the item arrives in your destination country; and so that there are no unexpected delays in customs.

    Fedex International Economy takes about 4-6 days.

    Please note that we do not offer complimentary returns for international orders.

    How fast do you ship orders out of your warehouse?

    Orders received before 1PM PST are fulfilled on the same day. Orders received after 1PM PST are fulfilled on the next business day.

    What if I need to change my order?

    If you wish to modify your order, we will do our best to accommodate your requests. Please note that this may not always be possible. Please email us at help@pairela.com.

  • SIZING
    What is your sizing like?

    Size Guide: To help you with your shopping, we provide a Size Guide on each product page. The Size Guide link is located on top of the size
    option buttons within the product page. This includes measurements and size conversions.

    Fit Guide: We also include information about the rise, inseam and fit of the pants within the product page. Please scroll down to refer to the Fit Guide. If you still have questions, please don't hesitate to reach out!

  • Accounts
    Should I create an account?

    An account on our website gets you instant checkout, easy order tracking and access to your order history. We highly recommend creating an account for the easiest shopping experience.

    What does joining your newsletter entail?

    The PAIRE newsletter gets you instant access, news and exclusives as soon as they happen. We’ll only send you the important stuff, we promise. This is not the same thing as creating an account. 

  • Promo Codes
    How do I use my promo code?

    You may redeem your promo code during your check-out process once you have entered your billing and shipping addresses.

    If your promotion code does not work, please proceed with placing your order to ensure you secure your item. We’d hate for it to go out of stock while you’re waiting for assistance! Then, contact us via email at help@pairela.com  for further assistance.